Every Project is Unique – Just Like a Snowflake
Accessibility gaps vary across organizations, teams, products, services, and customer experiences. A one-size-fits-all approach does not work.
I advise businesses on identifying and addressing gaps between accessibility compliance and the real-world experiences of disabled customers.
Services I offer:
Through consulting, customized workshops and training, and speaking engagements, I work with leadership and cross-functional teams to develop proactive accessibility strategies based on their specific business and customer needs.
Workshops and Training Sessions
My customized workshops and training sessions build practical awareness of accessibility barriers and provide teams with strategies they can apply to their work.
- Digital Accessibility Workshop
Gain a deeper understanding of how users with various disabilities interact with your websites, apps, and social media. Explore accessibility best practices and identify gaps that can affect disabled customers even when technical accessibility requirements are being addressed. - Event Accessibility Training
Learn how to integrate accessibility proactively throughout the event lifecycle — from websites, registration, and planning through the event itself and post-event media. - Deafness Awareness Workshop
Does your organization have accessibility initiatives in place but still have gaps in deaf awareness and communication access? Explore the diverse hearing and communication needs of deaf and hard-of-hearing customers and practical strategies for improving their experiences across customer-facing interactions. - Captioning and Transcription Best Practices Workshop
Learn how to make your videos, podcasts, and other media accessible through high-quality and properly formatted captions and transcripts. This session goes beyond accuracy, covering readability based on correct formatting to ensure an optimal experience for deaf users. It also explains the differences between various types of captioning and formatting. The session typically concludes with captioning and transcription quality reviews.
Each session typically lasts 2.5 hours. You can opt for a single session or request an ongoing engagement based on your team’s needs.
While it won’t resolve all accessibility challenges — since accessibility is an ongoing process — this session will give you a solid foundation to build on. By the end of the session, I will offer concrete next steps and recommendations for how to continue improving accessibility, whether through further consultations or implementing changes internally. This session is a valuable starting point for addressing immediate concerns and creating a roadmap for continued progress.
Consulting Services
Have an accessibility challenge that does not fit neatly into a workshop?
I provide consulting on accessibility strategy, customer-experience gaps, digital accessibility, communication access, captioning, and related accessibility issues.
Engagements can address specific questions, follow up on issues identified during a workshop, or examine broader gaps between an organization’s accessibility practices and disabled customers’ experiences.
Consulting sessions are available via Zoom with a one-hour minimum or in person with a two-hour minimum. Longer and ongoing engagements can be customized around your organization’s needs.
Professional Speaking
I speak at conferences, corporate events, educational programs, and other professional forums on accessibility, customer experience, deaf awareness, communication access, captioning, and related topics.
Presentations can be customized for the audience and typically range from 25 minutes to one hour.
Not sure which approach fits your organization?
Every organization has different accessibility gaps, priorities, and business needs.
Have a specific project or need help determining the best approach?
Let’s discuss how I can support your team in making accessibility a seamless part of your business strategy.